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Customer policy
A working draft for Connex Cowboys container sales, delivery, and moving services. Owner approval is required before these terms are treated as final.
Draft — review before use
This page is a working business draft, not final legal advice or an approved Connex Cowboys policy. The highlighted owner decisions must be completed, and a qualified Texas attorney should review the final terms before publication.
This draft covers shipping containers sold by Connex Cowboys and related delivery or container-moving services. Rent-to-own transactions, custom modifications, special orders, and third-party financing may also be governed by separate written agreements. If a separate signed agreement conflicts with this page, the signed agreement controls.
Contact Connex Cowboys as soon as possible if you need to cancel or change an order. A cancellation requested before the container or delivery equipment is dispatched may be considered. Special-order containers, reserved inventory, custom work, third-party charges, and work already performed may be nonrefundable. Any approved cancellation, fee, credit, or refund must be confirmed in writing by Connex Cowboys.
Customers should inspect the container before accepting delivery and before the driver leaves, when it is safe to do so. Confirm the container size, type, condition category, doors, visible exterior, and placement against the written order. Report any material mismatch or visible delivery damage immediately, take clear photos or video, and allow Connex Cowboys an opportunity to review the issue before the container is altered, loaded, moved, or repaired.
Used containers may show rust, dents, patches, paint variation, previous markings, floor wear, or other cosmetic signs of service. New or one-trip containers can also have handling marks. Cargo Worthy and Wind & Water Tight describe functional condition standards, not a new appearance. Exact condition varies by unit and must be confirmed before purchase.
Proposed policy: after the customer inspects and accepts the container, container sales are final except where required by applicable law or where Connex Cowboys agrees otherwise in writing. A change of mind, disclosed cosmetic wear, site-access limitations, placement preferences, local permit or association restrictions, or conditions consistent with the purchased grade would not by themselves create a return right.
If you believe the delivered container materially differs from the written order or has a significant issue that was not disclosed and is inconsistent with its purchased grade, contact Connex Cowboys promptly. Keep the container in its delivered condition and provide the order details, delivery date, photos or video, and a description of the concern. Connex Cowboys will review the information and communicate the proposed resolution in writing.
No container may be returned, relocated, or sent back without prior written authorization from Connex Cowboys. Because containers require specialized trucking, any approved return must include a written transportation plan. Unless the return is caused by a verified Connex Cowboys error, the customer may be responsible for pickup, hauling, site-access, handling, restocking, and other actual costs disclosed before the return is scheduled.
Delivery and container-moving charges compensate for equipment, travel, labor, and completed service. Once a service is performed, those charges are generally nonrefundable except for a verified billing error or another written agreement. Additional trips caused by unsafe access, inaccurate site information, blocked routes, unsuitable ground, or a customer-requested change may require a new quote.
Rent-to-own transactions are governed by the applicable rent-to-own agreement, including cancellation, early payoff, repossession, and refund terms. Custom modifications, special-order containers, and third-party services may be final once ordered or started. Review the separate agreement before approving those transactions.
Any refund, credit, replacement, repair, price adjustment, or other resolution must be approved in writing by Connex Cowboys. An approved refund would be issued only after any required inspection or authorized return is completed. The exact processing period and payment method remain owner decisions that must be confirmed before this draft becomes the published policy.
Policy questions
Do not arrange transportation or move a container for return without written authorization. Have the quote or order details, delivery address, photos, and a description of the concern ready.
Before ordering